Sinaga, F. et al. 2020. ROOT CAUSE PROBLEM SOLVING (RCPS) ANALYSIS AS AN OPTIMIZATION OF GENERAL CATEGORY ELECTRICITY BILL ARREARS CONTROL STRATEGY AT PT PLN (PERSERO) UNIT LAYANAN PELANGGAN BANYUMAS . IJESS International Journal of Education and Social Science. 1, 1 (Apr. 2020), 28–36. DOI:https://doi.org/10.56371/ijess.v1i1.25.