Tuswoyo, Kartika Methasari. INFLUENCE OF SERVICE QUALITY AND OPERATIONAL STANDARD OF SERVICE PROCEDURES (SOP) ON SATISFACTION OF COMMUNITY AT ONE-STOP SERVICE IMPLEMENTING UNIT SUB DISTRICT GUNUNG SAHARI UTARA. jirpl [Internet]. 2022 Feb. 28 [cited 2025 Oct. 3];3(2):61-70. Available from: http://ejournal.aissrd.org/index.php/jirpl/article/view/65